Welcome to Lightwave Customer Support. How can we help?
Need service? Call 866.999.6954 Email: techsupport@lightwavetherapy.com
Hours: M – F 8am – 4pm MST (AZ)
Access FAQs: FAQs
Protocols: LW & TLi Protocols
Video Training & How To: Videos
Provider Resource Center: Resource Center
Support Page: Support
Software Updates & Utilities: Update Page
Software Update Center
Disclaimer: If you are not sure on which update to use call 866.999.6954. LW is not and will not be responsible for any issues or down time caused by improper or incorrect use of any updates.
Update Version: 5.0.14 April 2022
New features and updates:
- All TLi included
- Removed Fade button
- Update Panel Name: LWDK104 > ELITE RRIB
NOTE: Most browsers will have security software and may attempt to prevent you from downloading update files. You will need to either turn off any security protection or force the download. Keep an eye out for a prompt about “unsafe” or “potential harmful file” and force / bypass the security to download.
Boot Repair Utility: 1.0.0 Nov 2022
Old versions: as of 4-10-2022
Version 5.1.13_5-12-21 NA Chr RRIB – For Models: ReAct/ELITE 1200/2880 RRIB NA, RRBB (RnB/Chr) As of Jan 2017 (ELITE Serial 2017-NA1-0089X and up)
New features and updates:
- Added TLi treatment – Resveratrol Illuminating Boosting Complex (new for May 2021)
Download LWUpdate_5.1.13_5-12-21.zip
Version 5.1.10 NA Chr RRIB – For Models: ReAct/ELITE 1200/2880 RRIB NA, RRBB (RnB/Chr) As of Jan 2017 (ELITE Serial 2017-NA1-0089X and up)
New features and updates:
- Added TLi treatment – PRO Power C (new for July 2020)
- Updated add treatments function via USB to help clarify if treatments are found on USB drive
Download LWUpdate_5.1.10_7-7-2020
OLD Don’t use unless instructed. As of 4-15-2019
1: Version 5.0.10 NA RnB RRIB – For Models: ReAct/ELITE 1200/2880 RRIB NA, RRBB (RnB) As of Jan 2017 (ELITE Serial 2017-NA1-0089X and up)
New features and updates:
- Add-LW function – This will allow you to add LW red light to any TLi treatment. This also allowed us to shorten the TLi treatment menu for easier navigation.
- Software Updater Improvement – Displays text/status during update and performs several checks to make sure update is valid and applied.
- Text updated to black – Easier to read
- Fade-In function – On most treatments this function will fade-in or slowly increase the initial light intensity over a few seconds. This is help to transition from no light to full intensity light and avoid the “shock” of the initial light.
- Various improvement and bug fixes
As of 7-24-18
2: Version 5.0.3 NA RnB RRIB: For Models: ELITE 2880 RRIB NA, RRBB (RnB) As of Jan 2017 (ELITE Serial 2017-NA1-0089X and up)
As of 4-24-18
3: Past Models: ELITE 2880 RRIB NA, RRBB (RnB) As of Jan 2017 (ELITE Serial 2017-NA1-0089X and up)
Version 4.0.7 NA RnB RRIB: Updated TLi names + Reduced LW treatment times
4: Past Model: ELITE 2880 RIBB NA, RRBB (NonRnB) From April 2016 to Dec 2017 (Serial range 2016-NA1-00827 to 2017-NA1-00898)
Version 4.0.7 NA RIBB: Updated TLi names + normal LW times
5: Past Model: ELITE 2880 RIBB ARM – Jan 2016 to June 2016
Version 4.0.7 ARM RIBB: Updated TLi names + normal LW times
5b: Past Model: ELITE 2880 RIBB ARM – MB Rev4b
Version 3.2.9b_2018 ARM RIBB: Updated TLi names + normal LW times
99: Past Model: ELITE 2880 RIBB 2440- Dec 2015 and older
Version 4.0.7 ARM RIBB: Updated TLi names + normal LW times
Optional for all units:
Update Fix Updater – Will allow all units to use universal name updates. Apply this first and then can use update with long name.
Disclaimer: If you are not sure on which update to use call 866.999.6954. LW is not and will not be responsible for any issues or down time caused by improper or incorrect use of any updates.
For older units:
MAKE USB UPDATE STICK INSTRUCTIONS
Update Version: 5.1.16 April 2023
New features and updates:
- Communication error bug fix
- Auto recovery
- Improved response
NOTE: Most browsers will have security software and may attempt to prevent you from downloading update files. You will need to either turn off any security protection or force the download. Keep an eye out for a prompt about “unsafe” or “potential harmful file” and force / bypass the security to download.